FAQ
Frequently Asked Questions (FAQ)
About Our Products
**Q: What karat gold do you use?**
A: Our jewelry is crafted using 18k gold. The karat of each piece is clearly marked on the product page.
Ordering and Payment
Q: How do I place an order?**
A: You can place an order directly through our website. Simply add the items to your cart and proceed to checkout.
Q: What payment methods do you accept?**
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal
Q: Can I cancel or modify my order after it's been placed?**
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please check our Shipping Policy for a list of countries we ship to and associated rates.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns at any time. Please refer to our Return Policy for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for return. They will provide you with further instructions.
Care and Maintenance
Q: How should I care for my gold jewelry?
A: To keep your gold jewelry looking its best, avoid contact with harsh chemicals, store it in a soft cloth pouch, and clean it regularly with a gentle jewelry cleaner.
Q: Do you offer repair services?
A: Yes, we offer repair services for our jewelry. Please contact our customer service team for more information and a repair quote.
Contact Us
Q: How can I contact customer service?**
A: You can reach our customer service team via email at Business@guildlimited.com. Our business hours are Monday to Friday, 9 AM to 5 PM.
About Our Products
**Q: What karat gold do you use?**
A: Our jewelry is crafted using 18k gold. The karat of each piece is clearly marked on the product page.
Ordering and Payment
Q: How do I place an order?**
A: You can place an order directly through our website. Simply add the items to your cart and proceed to checkout.
Q: What payment methods do you accept?**
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal
Q: Can I cancel or modify my order after it's been placed?**
A: Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please check our Shipping Policy for a list of countries we ship to and associated rates.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns at any time. Please refer to our Return Policy for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for return. They will provide you with further instructions.
Care and Maintenance
Q: How should I care for my gold jewelry?
A: To keep your gold jewelry looking its best, avoid contact with harsh chemicals, store it in a soft cloth pouch, and clean it regularly with a gentle jewelry cleaner.
Q: Do you offer repair services?
A: Yes, we offer repair services for our jewelry. Please contact our customer service team for more information and a repair quote.
Contact Us
Q: How can I contact customer service?**
A: You can reach our customer service team via email at Business@guildlimited.com. Our business hours are Monday to Friday, 9 AM to 5 PM.